Refund policy

This is the refund and returns policy for Zypper London.

Change-of-mind returns

You can cancel your contract from the time it is formed until 30 days after the day you receive the goods. Our 30-day returns window includes the statutory 14-day cancellation period.

To cancel, email support@zypperlondon.com with a clear statement. Your cancellation takes effect when you send that statement within the cancellation period; it does not depend on our acceptance. After notifying us, send the goods back within 14 days. The return address is provided on request when you request a return.

Refunds

We refund the price of the goods and the cost of standard delivery. If you chose a more expensive delivery service, we refund only the cost of the standard service.

We refund without undue delay and no later than 14 days after the earlier of the day we receive the goods back or the day you provide evidence that you sent them back. If no goods were supplied, we refund no later than 14 days after you tell us that you cancelled. Otherwise, we may withhold reimbursement until we receive the goods or evidence of return, whichever comes first, unless we have offered to collect them. We refund to the same payment method you used unless you expressly agree to another method. We do not charge a refund fee.

Return costs and handling

You pay the direct cost of a change-of-mind return unless we agreed to pay it or we failed to tell you that you would have to pay it. For faulty or misdescribed goods, we bear necessary return costs where required by law.

You may handle goods as you would in a shop to check their nature, characteristics and functioning. We may deduct from a refund any diminished value caused by handling beyond what is necessary for that check.

Faulty or misdescribed goods

If goods are faulty, not as described or do not do what they are supposed to do, your statutory rights continue to apply. Where the statutory conditions apply, the Consumer Rights Act 2015 may give you an initial short-term right to reject goods within 30 days. Depending on the circumstances, you may instead be entitled to repair or replacement, a price reduction or a final right to reject. Nothing in this policy removes or reduces those rights.

Exceptions

Some statutory exceptions can apply, including certain personalised goods and sealed goods that cannot be returned for health or hygiene reasons once unsealed. Any exception applying to a product will be stated before purchase.

Optional cancellation wording

You can use this wording, but you do not have to:

“I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods: [goods]. Ordered on/received on: [date]. Name: [optional]. Address: [optional]. Date: [date].”

Send the statement to support@zypperlondon.com.

Updated 18 October 2026.